📄️ Introduction to Jira for HelpDesk
Let's discuss how we can help you automate your business processes and make life easier for you, your co-workers and employees.
The installation of the application needs to be done by the main admin of your HelpDesk license (the license creator email address) and latter authorised with Jira administer account.
📄️ Forms - Create integrated forms
This is the most important section of the whole integration where the magic takes place. It allows you to connect chosen fields from your Issue Type.
📄️ Jira - Creating Jira issues
If no Forms have been set the application will notify the users.
📄️ Logs - Aggregation
Both manually and automatically added records will be saved in the Logs section, where you can easily check which agent
📄️ Bots (Soon)
This feature allows to configure Bots that will automatically create a Jira issue based on a selected
We take data protection very seriously which is why we enabled region separation in our application.
Effective date: 10/26/2022