Troubleshooting LiveChat Integrations

Working with LiveChat integrations can sometimes present unexpected challenges. This guide covers the most common issues and their solutions to keep your chat systems running smoothly.

Common Integration Issues

Connection Timeouts

One of the most frequent issues developers encounter is connection timeouts during API calls. This typically happens when:

• The LiveChat server is under heavy load
• Network latency is high
• Request payloads are too large

Solution: Implement exponential backoff with a maximum of 3 retries. Also consider batching multiple small requests into a single larger one.

Webhook Delivery Failures

Webhooks are crucial for real-time communication, but they can fail silently. Always implement a verification endpoint and log all incoming webhook attempts.

Rate Limiting

LiveChat enforces rate limits on their API. If you're making too many requests in a short period, you'll receive 429 status codes. Plan your API usage carefully and implement request queuing.

Best Practices

1. Always use retry logic with exponential backoff
2. Monitor your API usage to stay within rate limits
3. Log everything for easier debugging
4. Test in Sandbox before deploying to production
5. Keep dependencies updated to benefit from bug fixes

Getting Help

If you're still experiencing issues, reach out to our support team at support@darka.io or check the troubleshooting documentation.