Twilio for LiveChat: SMS, Voice & WhatsApp in One Inbox

Your customers don't all live in chat. Some text, some call, some only ever reply on WhatsApp. Our Twilio for LiveChat integration brings every one of those channels into the same inbox your agents already use.

One inbox, every channel

No more juggling separate apps or missing messages. SMS, WhatsApp, and voice calls land right alongside your live chats, so your team handles text, voice, and chat from a single interface.

• SMS — two-way text conversations, handled like any other chat.
• WhatsApp — meet customers on the app they check most.
• Voice — bring calls into the same workspace, with full context attached.

Why it matters

• Reach customers where they are — instead of forcing them into one channel.
• Respond in real time — every message in one place means nothing slips through.
• Keep one thread — the whole conversation stays together, across channels.

Getting started

Connect your Twilio account and you're live in minutes. See the Twilio integration documentation for setup details and configuration options.