Twilio SMS, WhatsApp & Calling
Connect a business phone number to LiveChat and handle SMS, WhatsApp, and voice calls in one place. Incoming messages and calls open new chats so agents can respond right away — and agents can start a conversation with any number at any time, even after a chat has been closed or archived.
Features
- GDPR compliant
- Use your existing business number or generate a dedicated one
- Start chats with customers' phone numbers directly in LiveChat
- Route specific numbers to chosen LiveChat groups for dedicated support
- Integrate with external systems via webhook
- Send translated replies to your customers
- Detailed delivery logs, including a "message read" status for WhatsApp Business messages
- MMS support
- Call center — handle multiple inbound and outbound calls at once
- Contact management and notes
- WhatsApp Business support with file sharing
- A wide range of local and international numbers
Need help?
Email us at support@darka.io. Feature requests are welcome too — we read every one.