Our App
Logs & Backup
The Logs integration allows you to track your LiveChat agent application events like adding agents, modifying groups, removing tags or setting routing rules.
Detailed Statistics
Gather even more analytical data to improve your business flow.
Better Control
Knowing the changes applied to your LiveChat you will be able to better manage your customer service.
About App
Each event is recorded with the timestamp and information on what account applied the change. It is a brilliant tool for those who require more control over their workflow!
Key Features
Available Data Removal
All the stored event logs can be removed anytime in the Settings section of the application.
Filtering & CSV Export
Your logs can be filtered with time and searched by phrases. The records can be exported to CSV file for external analysis.
GDPR Compliance
The integration data is stored on European servers so your LiveChat may remain 100% GDPR compliant!
Track Application Events
Logs application gathers and saves records about changes applied to Groups, Agents, Tags and Routing Rules settings.