Settings - configuration
The automatic translation of chats can be enabled and disabled by choosing Yes or No from the dropdown below * *Enable Translator**. You can set the general rule that the integration will follow for all teams.
The chosen Visitor Language and Agent Language will apply to all your HelpDesk Tickets. The Visitor Language can be also set to be Automatically Detected. Once it is set the AI will recognize automatically what the visitor language is and translate it.
Another option is Prefer formal language, which is used in all sentences in the translated text, using language structures associated with formal, polite communication. For example, the translated text uses the formal form of second-person pronouns and their verb agreement (unfortunately, this does not work in every language).
Profanity masking, which is used to mask words that are generally considered obscene (unfortunately, this does not work in every language).
Persist language auto-detection through message thanks to which you don't have to worry about what language your interlocutor will use. Thanks to AI, the translator will recognize the user's language and translate the message appropriately for you!
By clicking + Add Team Mapping you can set different translation settings for different teams. Once the mapping is added you can choose the name of the team the expected Agent Language and the Visitor Language. If a team has its own language mapping set, the general rules do not apply to it.
By clicking + Add Agent Mapping you can set different translation settings for different agents. Once the mapping is added you can choose the name of the agent the expected Agent Language and the Visitor Language.
If a agent has its own language mapping set, the general and team mapping rules do not apply to it.
Each mapping can be deleted by clicking Remove Mapping in it's top right corner. Please remember to click Save at the bottom of the settings after applying any changes.