📄️ Introduction to Messenger for LiveChat
The installation of the application needs to be done by the account with the required permissions. It can be the Owner of your LiveChat license or one of Admins with Billing Permissions.
📄️ Settings - connect LiveChat to Facebook
The installation takes only a few minutes. Log in to LiveChat and follow these steps:
It can sometimes happen that despite installing the integration with Facebook Messenger, the messages still don’t come through to LiveChat. This may be because LiveChat has to be set as the primary receiver in the handover protocol on Facebook. The primary receiver is the app that handles all incoming messages when two different apps are integrated with a Facebook page. This section is a step-by-step guide on how to check it and set it up.
Effective date: 10/26/2022