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Settings - Configuration

SMS and Group Mapping​

Once the authorization is completed, you can connect the required phone number to your LiveChat.

Choose account

If there is one of our translating applications installed in your LiveChat, you can set in what form the messages sent out by agents will be delivered to the customers. You can choose if you want only the original message to be sent, or both - original and the translation.

Choose account

You can easily connect any phone number to any group. Simply click + Add Group Mapping and choose which group should receive the chats from which number.

Choose account

Once the configuration is done, please, click Save to apply the changes. That's it! The incoming SMS messages from your customers will now appear as chats in your LiveChat application.

WhatsApp​

  1. Add your registered WhatsApp Business number in the integration Settings:

Whatsapp Settings

  1. Copy The Incoming Message Webhook and Status Webhook to your Twilio WhatsApp Sender Configuration. If you have not configured your Twilio Business Number yet, please follow this tutorial for self-signup: https://www.twilio.com/docs/whatsapp/self-sign-up.

  1. All set! All incoming messages will be delivered to your LiveChat application as chats. Your agents can respond to them directly from the LiveChat application as to any other chat.