Settings - Configuration

Once the authorization is completed, you can connect the required phone number to your LiveChat.

First, choose the account managing the number you would like to connect. After the account is chosen, you can pick the number from the following dropdown.

If there is an application installed in your LiveChat that automatically translates the chats, you can set in what form the messages sent out by agents will be delivered to the customers.

The SMS sent from your agents to the customers' phone numbers may contain only the translated text, only the original message, or both.

You can easily connect any phone number to any group. Simply click + Add Group Mapping and choose which group should receive the chats from which number.

Once the configuration is done, please, click Save to apply the changes. That's it! The incoming SMS messages from your customers will now appear as chats in your LiveChat application.