Introduction
Welcome to AI CRM for LiveChat - the first CRM system fully dedicated to LiveChat software. It allows you to manage your customer data, chat transcripts, and more, all in one place enhanced with AI features.
Features
Customer Management
You can manage your customer data in the CRM system. You can add new customers, see the details of existing ones, and edit or delete them. You can also see the list of all chats with a specific customer and assign new chats to that customer. No more searching for customer data in multiple places!
Agents have access to all the customer details directly in the LiveChat application. No more additional windows or tabs!
Customer forms
You can freely modify the customer profile fields. Some of the fields may be populated automatically based on the data from the chats pre-chat survey or utilising AI to extract the data from the chat transcripts. No more manual data entry than necessary!
Document Templates
Need to issue a document to your customer? You can create a document template in the CRM system and then generate a document based on that template. All the data from the customer profile can be automatically inserted into the document. Once the document is ready you can save it as a PDF file to be sent to the customer. No more manual documents creation!
Transcritp Templates
We understand that each chat is part of the official communication with your customers. That's why we have created a feature allowing you to create a transcript template. You can define the structure of the transcript, including the data from the chat, and then generate a transcript based on that template. The transcript can be saved as a PDF file to be further shared as an official document. Struggling with formatting the template? Just ask our AI to apply the expected formatting to the transcript. No more manual formatting!
Free trial and pricing
We offer 7 days of a free trial period so you can test all the features of our CRM system. Once the trial ends there is a flat fee of $6.99 per month per agent. No hidden fees, no additional costs.
We would love to hear out your feature requests!
Contact us at support@darka.io or here.