Browsing reports and chats

Dashboard login

As a user of dashboards you need to open the link provided in the integration settings or use your own custom domain one. The link leads to the dashboards login page where you can log in using the credentials you set for the user (email and password).

Choosing group from the

Once a user is logged in, they can choose the LiveChat group from the list that they would like to browse the reports and chats for.

Browsing chats

The first option from the menu is Chat Archives. There a user can see all the chat transcripts from the LiveChat archives from the respective group. The user can filter the reports and transcripts with time range, groups, agents and tags.

Browsing reports

Once the group is chosen a user can click on the specific report name from the left hand menu. Each report includes the filters selection that can be used to further refine the results.

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