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Introduction

Dashboards for LiveChat Logo

Allow your teams or clients to access yout LiveChat reports without a need to add them as agents to your LiveChat license.

Once you install an app you can add users to the list to give them access to the reports. A dedicated link is generated that they will be able to access the external service. Following the link, they will be able to log in using the email and password you set for them and browse the expected LiveChat reports. The access to the reports can be limited to the chosen LiveChat groups for each of the users. There is no limit of users that can be added to the list. Each report can be exported as CSV file.

Additionally, the service allows to see all the chat transcripts from the LiveChat archives from the respective groups. You can filter the reports and transcripts with time range, groups, agents and tags.

We offer a 3 days free trial for you to test the service.

Available reports​

  • Total Chats
  • Chat Engagement
  • Missed Chats
  • Tags Usage
  • Chat Satisfaction
  • Chat Availability
  • Chat Duration
  • Agent Performance
  • Chat Responses Times
  • Archives Transcripts

Custom domain support and branding​

If you would like to have a custom link to the dashboard reports and your branding (logo) to be displayed there, feel free to contact us at support@darka.io.

Pricing​

The app pricing is $9.99 per month per agent.

We would love to hear out your feature requests!​

Contact us at support@darka.io.