Field Mapping

In order to populate our newly created objects we can use the Field Mapping feature. Press the first icon from the left on the bottom of the object that you would like to map.

You will be redirected to the Object Mapping screen. It is recommended to perform the mapping in the Archives section, making sure that the selected chats has all of the fields we would like to map, namely:

• Pre-chat form
• Post-chat form
• Custom variables

Chat Transcript is also available here. Use the filter option to easily find desired value.

Every Salesforce object field has a switch on the left, which allows us to switch between static and dynamic values. Remember to save your configuration.