Introduction to
Welcome to the SalesForce for LiveChat documentation. This integration allows you to connect your LiveChat account with your Salesforce CRM. It is a powerful tool that can help you automate your business processes and make life easier for you, your co-workers and employees. Please make sure to look into the pre-recorded demo below to see how it works.
AI Chat Analysis / Extraction is now Available !!
Generate summaries, perform sentiment analysis or extract any parameters available in the chat content with our new AI Extraction Feature.
Let's discuss how we can help you automate your business processes and make life easier for you, your co-workers and employees.
Thank you for being interested in our product. We know that every company has vastly different needs and uses Salesforce differently. Therefore we have done our best to make this integration as versatile as possible. You have the ability to configure any SalesForce object and populate it with any value available at LiveChat. You can also freely automate object creation and access detailed logs.
Contact us:
Send a message to support@darka.io or here
Feature Comparison:
| Feature | Salesforce Free | Salesforce for LiveChat |
|---|---|---|
| AI Extraction | ❌ | ✅ |
| Chat Transcripts | ✅ | ✅ |
| Multiple SF Accounts | ❌ | ✅ |
| Objects | Leads, Contacts | All |
| Multi-Chat Tab System | ❌ | ✅ |
| Custom Objects | ❌ | ✅ |
| Fields | Pre-defined | All (Including Custom) |
| Automatic Field Population | ❌ | ✅ |
| Object Referencing | ❌ | ✅ |
| Automations | ❌ | ✅ |
| Email Notifications | ❌ | ✅ |
| Custom Variables | ❌ | ✅ |
| URL Parameters | ❌ | ✅ |
| Access Management | ❌ | ✅ |
| Sandbox Support | ✅ | ✅ |
| Price | Free | $5.99/Agent (Free Sandbox Version) |
Full List of features:
- HIPAA and GDPR Support
- All SalesForce object and fields supported
- Automatic field prepopulation
- Advanced Object Referencing including auto-matching of parent objects
- Multiple SalesForce accounts supported (including Sandbox)
- Access Management (limit access to specific LiveChat agents)
- Support for all LiveChat data fields, including Custom Variables, Pre-Chat and Post-Chat Questions and Visitor Metadata
- Automatically Create Objects on Chat Ended
We would love to hear out your feature requests!
Contact us at support@darka.io or here.