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Step 1 - Authorize your Jira Account

Navigate to the settings section and click Authorize Jira Account


Step 2 - Add mappings to your Issues

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  • Click Select Fields To select which fields you want to be sent to Jira
  • Select desired values for each of the fields. You will have 3 types of values to select:
  1. AI - Write a prompt to extract some data from the ticket/chat or analyze it in any other way. For example Write a short description of the issue described in the ticket
  2. Static - This value would always be the same (it can also be changed in the Details Widget later on)
  3. Dynamic - Select an option from a wide range of dynamic values extracted from the chat or ticket such as - Custom Variables, URL Params, Chat/Ticket Transcript etc.

Click Save!