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Introduction to Jira Integration for HelpDesk and LiveChat

Let's discuss how we can help you automate your business processes and make life easier for you, your co-workers and employees.

We know that every company has vastly different needs and uses Jira differently. Therefore we have done our best to make this integration as versatile as possible. You have the ability to configure Jira issue fields and populate them automatically with values from the HelpDesk Tickets or LiveChat chats. You can also freely automate issues creation and access detailed logs.

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List of features:​

  • View Jira projects, issue types and their fields
  • Map HelpDesk ticket values to Jira Fields
  • Create Jira issue forms pre-populated with HD ticket data
  • Analyze Tickets or Chats Content using AI

We would love to hear out your feature requests!​

Contact as at office@darka.io or book a consultation call.