Creating Issues
Navigate to the Chat / Ticket Details section and click the Jira icon.
In the Send to Jira Section - Select your issue from the Issue Type Dropdown - all your fields will populate with available values. Click Create to create a new issue (You might be asked to authorized your Jira account first)
Navigate to the Already on Jira Section - you will see all issues associated with this ticket/chat as well as their current status.