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Creating Issues

Navigate to the Chats/Archives/Tickets section and choose the Jira icon in the Details section on the right.

Send to Jira​

In the Send to Jira tab - Select your issue from the Issue Type Dropdown - all your fields will populate with available values. Click Create to create a new issue (You might be asked to authorized your Jira account first)

Sending to Jira

Already on Jira​

Navigate to the Already on Jira tab - you will see all issues associated with this ticket/chat as well as their current status.

Already on Jira