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Creating Issues

Navigate to the Chat / Ticket Details section and click the Jira icon.

  1. In the Send to Jira Section - Select your issue from the Issue Type Dropdown - all your fields will populate with available values. Click Create to create a new issue (You might be asked to authorized your Jira account first) Send to Jira

  2. Navigate to the Already on Jira Section - you will see all issues associated with this ticket/chat as well as their current status. Already on Jira