Salesforce + HelpDesk
Connect your HelpDesk account to your Salesforce CRM. Configure any Salesforce object, populate it with data from your tickets, automate object creation, and review a detailed log of everything the integration does. It offers the same feature set for both LiveChat and HelpDesk.
Watch the demo below to see it in action.
AI ticket analysis and extraction
Generate summaries, run sentiment analysis, or extract any parameter from a ticket with the built-in AI Extraction feature.
Every company uses Salesforce differently, so the integration is built to be flexible: it supports every Salesforce object and field, including custom ones, and populates them automatically with values from HelpDesk.
Features
- HIPAA and GDPR support
- Every Salesforce object and field supported, including custom objects and fields
- Automatic field pre-population
- Advanced object referencing, including auto-matching of parent objects
- Multiple Salesforce accounts, including Sandbox
- Access management — limit access to specific HelpDesk agents
- Support for all HelpDesk data fields
- Automatic object creation when a ticket is resolved
Need help?
Email us at support@darka.io. Feature requests are welcome too — we read every one.