JIRA Integration

Create and automate Jira issues directly from LiveChat and HelpDesk. The integration maps your conversation and ticket data to Jira fields, keeping support and engineering in sync without anyone leaving their tools.

Every team uses Jira differently, so the integration is built to be flexible. Configure which Jira fields to populate, map them to values from HelpDesk tickets or LiveChat chats, automate issue creation, and review a detailed log of everything it does.

Features

• Browse Jira projects, issue types, and their fields
• Map HelpDesk ticket and LiveChat chat values to Jira fields
• Pre-populate Jira issue forms with ticket and chat data
• Analyze ticket and chat content with AI

Get started

Install the app for LiveChat or HelpDesk, then follow the Installation guide to connect your Jira account.

Need help?

Email us at support@darka.io. Feature requests are welcome too — we read every one.