Introduction

AI CRM for LiveChat is the first CRM built specifically for LiveChat. Manage customer data, chat transcripts, and more in one place — with AI features built in.

Features

Customer management

Add, view, edit, and delete customer records, see every chat with a customer, and assign new chats — all without leaving LiveChat. Agents have every customer detail right inside the app, with no extra windows or tabs.

Customer forms

Customize the fields on each customer profile. Fields can be filled automatically from the pre-chat survey or extracted from chat transcripts with AI, so there's less manual data entry.

Document templates

Create a document template once, then generate a document that's auto-filled with data from the customer profile. Save it as a PDF to send to the customer.

Transcript templates

Define the structure of a chat transcript, including which chat data to include, then generate it on demand. Save it as a PDF to share as an official record — and let AI handle the formatting if you'd rather not do it by hand.

Free trial and pricing

Start with a 7-day free trial to test every feature. After that it's a flat $6.99 per agent per month — no hidden fees.

Need help?

Email us at support@darka.io. Feature requests are welcome too — we read every one.